The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example CPPSIS5042A Maintain effective internal and external spatial communication networks.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide theoretical and practical evidence of:

applying cost considerations

applying qualitative and quantitative measurements

applying risk management techniques

assessing and acting upon contingencies

engendering support for improvement across the organisation

identifying and assessing opportunities for process improvement

spatial information improvement principles and their applications.

Specific resources for assessment

Resource implications for assessment include access to:

assessment instruments, including personal planner and assessment record book

assignment instructions, work plans and schedules, policy documents and duty statements

registered training provider of assessment services relevant guidelines, regulations and codes of practice

suitable venue and equipment.

Access must be provided to appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with disabilities.

Context of assessment

Holistic: based on the performance criteria, evidence guide, range statement, and required skills and knowledge.

Method of assessment

Demonstrated over a period of time and observed by the assessor (or assessment team working together to conduct the assessment).

Demonstrated competency in a range of situations, that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Obtained by observing activities in the field and reviewing induction information. If this is not practicable, observation in realistic simulated environments may be substituted.

Guidance information for assessment

Assessment requires that the clients’ objectives and industry expectations are met. If the clients’ objectives are narrowly defined or not representative of industry needs, it may be necessary to refer to portfolio case studies of a variety of SIS requirements to assess competency.

Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge (in assessment situations where the candidate is offered a preference between oral questioning or written assessment, questions are to be identical).

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory.

Where assessment is for the purpose of recognition (recognition of current competencies [RCC] or recognition of prior learning [RPL]), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills

analytical skills to analyse theory, concepts and statistics

communication skills that assist in facilitating client relationships, including:

accessing, synthesising and using information

assertiveness

communicating effectively on the telephone

displaying empathy, tact and diplomacy

negotiation

written skills to document follow-up action

computer skills to complete business documentation

literacy skills to:

assess and use workplace information

read and write technical reports

research and evaluate

numeracy skills to:

analyse errors

conduct image analysis

interpret and analyse statistics

perform mental calculations

record with accuracy and precision

undertake computations

planning and organising skills to:

analyse spatial processes and identify process improvements

coordinate technical and human resource inputs to research activities

prioritise activities to meet contractual requirements

project management skills to plan, implement and monitor spatial process improvements

spatial skills to:

archive and retrieve spatial data

manage and manipulate spatial data

manage files

work effectively as part of a team

Required knowledge

customer relations guidelines

legislation as it applies to the spatial industry sector

information management

organisational policies and guidelines

quality assurance principles and quality improvement tools

process improvement methods

risk assessment principles

safe work practices

spatial information principles and their application

spatial information services (SIS) project contingencies

spatial technologies

spatial referencing systems

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Processes may include:

application of project specifications or plans

application, review and enhancement of company policies, processes and products

company practices

cost-effective work practices

clustering workloads so that relevant tasks are conducted concurrently

cultural approaches

emergency response

enhancement to project plan

discussions with clients

discussions with supervisors

discussions with team

health and safety improvements

issues register recordings

product and equipment design, selection and use

quality assurance procedures

risk management

public safety improvements

value adding

workplace recognition and reward system.

Problems may include:

administration

environmental, land and geographic information errors

asset management

contractual issues

dataset errors

digital imagery quality

equipment failure

integration issues, such as difficulty in integrating environmental, land and geographic-related datasets

managing day-to-day workload

location-based contingencies

poor communication

telecommunications

software issues

workload.

Relevant personnel may include:

colleagues

registered surveyors

site personnel

staff or employee representatives

supervisors or line managers

suppliers

users.

Organisational guidelines may include:

code of ethics

company policy

legislation relevant to the work or service function

manuals

OHS policies and procedures

personnel practices and guidelines outlining work roles and responsibilities.

Error analysis may include:

accuracy

communication

computations

contingency management

cost

customer service

dataset

safety

software application

technological practice

teamwork.

Inconsistencies may include:

duplication in process

operations that are not based on a continuous improvement process.

Ideas may require:

considerations based on:

ability to add value

cost-effectiveness

environmental issues

implementation techniques

increased customer satisfaction

management support

practicality.

Legislation refers to relevant state, territory and federal Acts, including:

anti-discrimination

consumer protection

environmental

freedom of information

industry codes of conduct

OHS

public health

relevant Australian standards

trade practices.

Incentives may include:

awards

enhanced job role

financial

improved organisational standing

increased involvement in organisational decision making

increased satisfaction

services or products

study opportunities

time off in lieu.

Spatial service quality improvement may include:

asset management standards

enhancement or expansion of:

cartographic services

datasets

digital imagery

environmental, land and geographical information

location-based services

mapping facilities

site analysis

surveying standards

town planning.

Quality assurance may include:

Australian standards

development of site safety plan

identification of potential hazards

inspection of work sites

internal and external audit processes

product or service measurement against set criteria

standard verification

target monitoring.

Risk assessment may include the chance of something happening that will have an impact upon objectives. It is measured in terms of:

consequence – the qualitative and quantitative outcome of an event (loss, injury, disadvantage or asset)

criteria for the acceptability and unacceptability of the risk determined by the organisational culture, goals and objectives

likelihood – a qualitative description of probability and frequency

probability – the chances of a particular outcome.

OHS may include:

Australian standards

development of site safety plan

identification of potential hazards

inspection of work sites

training staff in OHS requirements

use of equipment and signage.

Area specialists are parties involved in process change, including:

clients

sales representatives

suppliers.

Support may include:

assistance with resources

coaching

counseling

guidance

reinforced messages from relevant personnel

team focus

training.

Cultural change refers to:

change in overall behaviour and perception of self, in line with organisational focus.

Documentation may include:

electronic or paper-based correspondence with client

field records

issues register

improvement reports

records of conversation

organisational work activity sheets.